Frequently Asked Questions (FAQs)
A Snapcode is a unique 15-character registration code assigned to each student each year. Each code is specific and serves as a key to accessing the online registration form each school year.
Snapcodes are only for currently enrolled students (active students) in RISD.
No, only currently enrolled students (active students) in RISD need a Snapcode to enroll online for the upcoming school year. Students who are new to the district, and/or students that have moved back to the district, do not need a Snapcode to enroll online.
No, the Snapcode is linked to each student. Parents will receive a unique Snapcode for each currently enrolled child.
No, each year a new Snapcode is generated for each currently enrolled student.
Families should contact their home schools to request their student’s Snapcodes. It may require a visit to the school to verify identity. Snapcodes cannot be provided over the phone.
The Snapcode email will be sent to the primary contact with an email address on file. If the primary contact does not have an email address on file with the school, a Snapcode letter will be provided instead.
If you have not received your child’s Snapcode email notification, check the “spam” folder in your email program to make sure the message is not there. You can also contact your school to verify that your correct email address is on file. If the email address is not correct, your school can correct your email address in the system.
You may also email enrollsupport@g.risd.org to request the Snapcode email message. The Snapcode email will be sent only to the primary contact email address on file, if there is one.
If the email is still missing, you may also request a Snapcode letter from the school.
If your email address has changed, please contact your school directly to update your information with the school.
Creating a PowerSchool account allows parents to securely save their work and go back at a later time if necessary. Parents can also complete forms for multiple children in the same account and access the confirmation page of a submitted form.
Yes, you should use the same account to enroll your child in RISD.
The first thing to do is to try the email address or phone number that you think was used to create the account. Start by clicking the Forgot Password link.
Step 1: Enter the Email Address/Phone Number that you think was used to create the account and then click Continue. If the system can find the email address or phone number, you will be able to reset the password. If the system cannot find the email address or phone number, you can create another account using the email address or phone number that you just entered.
Step 2: Recover your password using one of the following two options. Both options are available to parents who used an email address to create the account. The second option is the only option for parents who used a cell phone number to create the account:
Option 1: Email. A temporary password will be sent to you via email. This is not an option if you did not use an email address to create the account.
Option 2: Online, by answering security questions. This is the only option if a cell phone number was used to create the account.
Please contact PowerSchool for technical support.
Live support is available Monday – Friday from 7:00 a.m. – 7:00 p.m. Central time.
The PowerSchool support team can be contacted by phone at 866-752-6850 (toll-free).
No. For security reasons, neither the PowerSchool Support Team nor RISD’s Online Enrollment Support personnel can provide confidential information over the phone. A visit to the campus is required for help with parent accounts.
In order to know the status of a submitted application, families must contact their school directly.
No, it is no longer possible to upload additional documents once a form has been submitted. Families must take the documents to the school.
If you have already submitted your child’s online enrollment form, you will need to fill out a Change of Student Information form and submit it directly to your school.